Q: Now that the studio and She Beads has closed, where do I get She Beads?
A: We will have an annual POP-UP Flash Sale. Make sure that you are on the She Beads mailing list and we will notify you when it is happening! Also, all repairs can be sent to P.O. Box 6490, Evanston, IL 60204 with a $10 check per item and $4.85 for return shipping OR Register and purchase your repair online
Q: How do I care for my beads?
A: Our clay beads are strong and durable and will resist breakage. If your beads start to get dirty, try scrubbing them with a toothbrush and mild soap. Watch out! Newsprint or dark clothing may stain lighter colored beads.
Q: How durable are the beads?
A: Our handmade beads will exceed your expectations no matter what. The beads will not crack, break, chip...they are even waterproof!
Q: Where are the beads made?
A: Our beads are 100% Made in America. Each bead is individually hand-designed and hand-crafted in our Chicagoland studio. We are selective in both quality as well as country of origin when sourcing to add to our jewelry. Anything we can source locally, we do! We were one of 5 Chicagoland companies recognized by ABC's Made In America website (which included a screening of over 80% materials sourced in the US).
Q: What is the size difference between "Large" and "Small" beads?
Q: How can I purchase a gift certificate?
A: We have gift certificates available online! They are a great gift for those recipients you are unsure of. Click here to purchase a gift certificate
Q: Once I place my order, how long until I receive it?
A: If you have selected USPS Priority Mail or USPS First Class for your shipment, please allow at least 4-5 business days for us to create your order. We will then ship your product and notify you via email with the tracking information. If you have selected Fed Ex overnight and your order is placed before 1pm Central Time on a regular business day, your order will arrive the following business day. Orders received after 1 pm Central Time will be processed and shipped the following business day.
Q: How do I care for Sterling?
A: Polish and shine sterling spacers with a polishing cloth. If dirt has collected in the sterling, apply sterling polish to a toothbrush and scrub the spacers.
Q: What are the earrings made of?
A: The earring posts and French clips are made from .925 sterling silver.
Q: How do I care for Crystals - Swarovski Crystal?
A: If your crystals have lost their sparkle, your She Beads may be restrung with new crystals for a $20 fee. To keep your Swarovski Crystals looking new, please limit the exposure of rhinestones to water.
Q: If the item I purchased does not fit, what should I do?
A: Send the item back with instructions on how many beads to add/remove as well as $4.85 for return postage. Any beads removed will not be returned. Please mail your resize to: P.O. Box 6490, Evanston, IL 60204 and allow up to 2 weeks for your item to be returned. The purchase must be within the last 30 days!
Q: How do I ship outside the United States or Canada?
A: Our website will process International orders, so you are in luck!
Q: How do I join the mailing list?
Q: How durable are the beads?
A: Our handmade beads are extremely durable because they are created from polymer clay. Polymer clay is not earthen clay; rather, it is a form of PVC (polyvinyl chloride) plastic. The clay hardens by baking at a certain temperature. Once our beads are properly baked, they will not break or fade with regular wear.
Q: How are your beads made?
A: To the surprise of most, there is no painting involved with our beads. Our beads are made entirely of clay and involve many labor-intensive steps. Watch our bead-making video
Q: How do I care for Elastic?
A: If your She Beads have become stretched, they can be restrung for a $10 fee per item. Register and purchase your repair online here. For mail-in customers please include an additional $4.85 for return shipping. Please send your restrings to: She Beads, P.O. Box 6490, Evanston, Illinois, 60204. Although re-strings usually take 1 week, please allow up to 3 weeks for your items to be returned.
Q: Can I buy my She Beads from www.shebeads.com?
A: No, www.shebeads.com has no affiliation with She Beads and does not sell authentic She Beads items. The only approved website for She Beads jewelry is www.She-Beads.com.